User feedback

7 proven ways to collect feedback without surveys in 2026 (and beat 8% response rates)

Survey fatigue is killing response rates. Discover 7 proven methods to collect feedback without surveys, from social listening and support chat analysis to review monitoring and product analytics.

Matt Timmermans

Apr 14, 2026 · 8 min read

How to monitor Trustpilot reviews across g2, capterra, and 7+ platforms (2026 guide)

Learn how to effectively monitor Trustpilot reviews alongside G2 and Capterra with automated tools, real-time alerts, and actionable workflows that turn review monitoring into competitive advantage and product insights.

Matt Timmermans

Apr 7, 2026 · 8 min read

7 proven steps to turn G2 reviews analysis into product wins in 2026

G2 reviews contain a goldmine of product intelligence, but 81% of teams lack a systematic process to act on them. Learn how to extract, analyze, and prioritize G2 feedback to drive retention and roadmap decisions.

Matt Timmermans

Apr 4, 2026 · 9 min read

Why 74% of unsolicited customer feedback lives outside your surveys (and how to capture it in 2026)

Most product teams obsess over survey responses while ignoring the gold mine of unsolicited customer feedback in public reviews, social media, and forums. Discover why public feedback reveals truths your surveys never will, and how to capture it systematically to build better products.

Matt Timmermans

Mar 23, 2026 · 10 min read

How to monitor app store reviews across iOS and Android in one place (2026 guide)

Managing reviews across Apple App Store and Google Play Store doesn't have to mean juggling multiple dashboards. Learn how to centralize your app store monitoring, respond faster to users, and turn fragmented feedback into actionable product insights.

Matt Timmermans

Mar 11, 2026 · 9 min read

How to track Reddit mentions without losing your mind (2026 guide)

Reddit users share brutally honest product feedback that never reaches official channels. Learn systematic methods to track Reddit mentions, identify critical issues fast, and engage authentically without triggering community backlash.

Matt Timmermans

Mar 4, 2026 · 7 min read

Voice of Customer: Why 70% of Feedback Lives Outside Your Inbox

Only 3 in 10 customers are giving direct feedback in 2026. If you're relying on surveys and support tickets alone, you're missing the majority of what your users actually think.

Matt Timmermans

Feb 11, 2026 · 7 min read