Catch every complaint, fix the root cause
Complaints show up on BBB, ConsumerAffairs, Trustpilot, Reddit, and in your support inbox. Noisely pulls them all into one place, scores them by urgency, and groups similar complaints so you fix what actually matters.
- Monitor complaints from every major complaint platform
- AI scores urgency so critical issues surface first
- Cluster similar complaints to find systemic problems
- Push urgent complaints straight to your team in real time
Starting at $49/month
Open Complaints
Ranked by urgency
Complaint Management: What You Need to Know
- Monitor complaints from every major complaint platform
- AI scores urgency so critical issues surface first
- Cluster similar complaints to find systemic problems
- Push urgent complaints straight to your team in real time
- Pricing: Noisely starts at $49/month with all features included.
The Challenge
Complaints slip through the cracks
Customer complaints live on too many platforms for any team to watch manually — and the ones you miss become reputational fires.
Scattered across platforms
Complaints land on BBB, ConsumerAffairs, Trustpilot, Reddit, and in your support tool — each managed by a different person, or nobody.
No prioritization
Without urgency scoring, every complaint looks equal. Your team either burns out triaging everything, or misses the truly critical ones.
Fixing symptoms, not causes
You respond to individual complaints but never see the patterns — the 47 customers all reporting the same broken checkout flow.
How It Works
A single inbox for every customer complaint
Noisely collects, scores, and clusters complaints from every major platform so you know exactly what to fix first.
Connect Complaint Sources
Link BBB, ConsumerAffairs, Trustpilot, Reddit, and your support tools. Historical complaints are imported automatically.
AI Scores & Clusters
Every complaint gets a sentiment, urgency, and category score. Similar complaints are clustered so you see the real size of each issue.
Route to the Right Team
Push urgent complaints to Slack, Teams, Jira, or Linear automatically. Close the loop with customers faster.
Features
Built for handling complaints at scale
Complaint Platform Coverage
Monitor BBB, ConsumerAffairs, Trustpilot, Reddit, and your support tickets in one place.
Urgency Scoring
AI identifies complaints that need immediate attention based on tone, topic, and impact.
Complaint Clustering
See that 47 customers are complaining about the same thing — not 47 separate issues to triage.
Category Detection
Complaints auto-categorize as billing, shipping, product, support, and more so you route them correctly.
Team Routing
Push complaints to the right team via Slack, Teams, Jira, Linear, or email based on category and urgency.
Trend Alerts
Get notified when a new complaint topic starts trending, so you can act before it becomes a PR issue.
Use Cases
Who uses complaint management?
Customer Support Leaders
Unify public complaints with support tickets so nothing is missed and every customer gets a response.
Operations Teams
Spot operational issues — shipping, billing, fulfillment — from the patterns in customer complaints.
QA & Product Teams
Use complaints to find bugs and broken flows that traditional QA misses.
Brand & PR Teams
Catch reputation fires on BBB and ConsumerAffairs before they escalate into viral complaints.
Integrations
Collect feedback from 22+ sources
Noisely aggregates feedback from review platforms, community forums, app stores, and support tools into one unified dashboard.
Unified Feed
All sources in one view
New mention on r/SaaS
2m ago
New 4-star review
15m ago
Feature request ticket
1h ago
FAQ
Frequently Asked Questions
Noisely monitors BBB (Better Business Bureau), ConsumerAffairs, Trustpilot, Reddit, and your support tools (Zendesk, Freshdesk, Intercom, Canny). Complaints are imported daily and analyzed with AI automatically.
Every complaint is analyzed by AI for tone, language intensity, topic severity, and potential business impact. Complaints are scored from low to critical so your team can triage in order of real priority.
Noisely uses embedding-based clustering to group similar complaints together. If 47 customers complain about the same broken checkout flow across BBB, Reddit, and your support inbox, you see one cluster with 47 mentions instead of 47 disconnected tickets.
Yes. Set up auto-push rules so critical complaints go to Slack, Teams, or Jira instantly, and routine ones end up in Google Sheets or a Notion database for batch review.
A helpdesk handles customers who come to you. Noisely catches customers who complain publicly on BBB, Reddit, or review sites without ever opening a ticket. That blind spot is usually where reputational damage happens.
Yes. Add competitor profiles and Noisely will track their complaints too, so you can learn from their mistakes and position against them.
Never miss a complaint again
Get every complaint, from every platform, scored and clustered by AI — so your team fixes the right things first.
Get StartedStarting at $49/month